Below are some of the Frequently Asked Questions we get from customers and our answers. Simply click on the section and question to see its answer. Still have questions? Call us at (802) 848-3766.

What is Pinnacle Parcels?

Pinnacle Parcels is a company facilitating shipping for Canadians who want to shop U.S. retailers online.

How do I get started?

You can proceed with getting your parcels getting shipped to us, then once delivered you can come and pick it up during our business hours, or arrange for a pick up after hours by calling the previous day.

Who pays the customs fees?

You do.

What shipping address should I use when I purchase?

You simply get items shipped to YOUR name at our address, such as:

(your name)
308, South Main Street
Route 105
Richford, VT 05476

Can you ship parcels for me?

Yes we can! Please contact us to discuss the details.